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Home > EMResource > Guide - EMResource Users > Reset a User's Password


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Administrators with the appropriate rights can reset a user's password.

To reset a user's password

  1. From any page, open the Setup menu in the main navigation bar and click Users. The Users List opens.

  2. Locate the user in the list and click the Password link. The Change Password window opens.

  3. In New Password, enter the user's password, and then confirm it by entering it again in Verify Password.

  4. Click Save.

  5. Click Close.

  6. Notify the user of the change in password.
    Note: Remind the user that they will need to set a new password when they use this temporary password to log in to EMResource.

Alternatively, a user can reset their own password.

To reset your password

If you see the message Unable to sign, your password is incorrect.

  1. To reset it, at the bottom, click Need help signing in? A list of options appears.
  2. Click Forgot Password? The Reset Password page opens.
  3. Check your inbox for an email from no-reply@juvare.com or no-reply@login.juvare.com.
  4. Enter your email address and click Reset via Email.
  5. Click Reset Password and follow the instructions to reset your password.
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