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| ![](/download/thumbnails/23049487/Carlos%20Trigo.jpg?version=1&modificationDate=1633708887498&api=v2)
Carlos Trigo Director, Product Support |
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| Carlos comes to Juvare with more than 20 years of experience in customer and end user support, with the last 10 focusing on the healthcare industry. He holds several certifications, including IT project management. Carlos currently lives in Pittsburgh, PA, with his wife and kids. In his free time, he enjoys learning (mostly useless) new skills and is an amateur beekeeper.
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Elaine Schweitzer Manager, Product Support |
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| Elaine brings 20 years of Juvare product and client services experience to the Juvare Support Center, where she does what she loves best – support Juvare clients. Her background includes degrees in Health Information Administration and Healthcare Informatics, as well as 20 years of hospital experience. Highlights of Elaine's Juvare career include working in the HHS situation room post-Katrina, participating on-site at numerous large scale disaster exercises all over the country (including the Bellagio Hotel in Las Vegas and Universal Studios in Orlando), supporting patient tracking at President Obama’s inauguration and Mardi Gras, as well as spending an entire Bruce Springsteen concert in a medical tent remotely supporting mass evacuations in Louisiana post-Hurricane Gustav. Elaine also worked in Juvare’s Lithuanian office for a year. |
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| ![](/download/thumbnails/23049487/Matt.JPG?version=1&modificationDate=1566057759420&api=v2)
Matthew Ajoseh Product Support Specialist |
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| Matthew joined the team in May 2018 with several years of experience providing exceptional customer support. At work, he strives to be a reliable team player by keeping a positive attitude, maintaining integrity, learning and applying new information, and he desires to exemplify his skills and attributes to benefit each client. In his spare time, Matthew enjoys spending time with family, exercising, reading, and watching action movies and documentaries. |
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Alla Akiyeva Product Support Specialist |
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| Alla started working for Juvare as a Product Support Specialist in December, 2020. She has been supporting the EMSuite solutions, including Juvare Events, as part of our vaccination solution. Alla loves helping people navigate the products, digging in to research and solve problems, and training new team members. Alla lives in the metro Atlanta area with her husband and she enjoys reading, listening to podcasts, traveling and attempting to learn new languages in her spare time. |
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| Rawle Alexander Product Support Specialist |
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| Ariel Bethea Product Support Specialist |
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| ![](/download/thumbnails/23049487/Rusne.jpg?version=1&modificationDate=1633709547598&api=v2)
Rusne Ciuprinskiene Product Support Specialist |
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| Rusne started with Juvare in May 2021 and is based in Kaunas, Lithuania. Rusne has been working with customer support since 2008. She has a lot of experience in various types of projects and companies – from credit control to healthcare. She has a bachelor’s degree in Psychology and master’s degree in Strategical Leadership (HR). In her free time, Rusne enjoys cycling, travelling, and painting. |
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| Adam Gilmore Product Support Specialist |
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| ![](/download/thumbnails/23049487/jason.jpg?version=1&modificationDate=1566057758819&api=v2)
Jason Goff Product Support Specialist Tier II |
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| Jason has been with Juvare since September 2014, and he has over 15 years of experience providing excellent customer support. Outside of work, Jason enjoys reading, playing board and video games with his family, and binge watching television shows with his wife, usually a full season behind release. |
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| Lanetta Mathis Product Support Specialist |
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| ![](/download/thumbnails/23049487/chris.png?version=1&modificationDate=1566057758193&api=v2)
Chris McElfresh Product Support Specialist Tier II |
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| Chris is a long-time customer service professional with experience in networking, web design, programming and PC hardware. He combines these things with his love for problem solving to approach issues from a thoroughly logical perspective. In his free time, Chris is a musician, artist, gamer, retro game collector and film aficionado. He also dabbles in physics- and graphics-programming from time to time. |
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| ![](/download/thumbnails/23049487/AtaurRasool.jpg?version=1&modificationDate=1653408892018&api=v2)
Ataur Rasool Product Support Specialist Tier II |
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| With over 13 years of customer service and 10 years of IT experience, Ataur is known for wearing many hats. He is capable of writing technical documentation to reflect internal and external communications and competencies, has a great knack for video games, and is an avid aquatic plants enthusiast. |
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| Lilly Silknetter Product Support Specialist |
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| Lilly has been providing technical support to healthcare and emergency response clients for over five years. Since joining Juvare in 2021, she has enjoyed exploring the various Juvare solutions and welcoming new employees to the team through orientation and training. She looks forward to growing her knowledge of Juvare’s EMSuite applications and providing an excellent experience for clients.
Lilly lives in Pittsburgh. She stays busy cooking, baking, reading, and playing fetch with her yellow Lab, Gingerbread. |
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Christopher Steenrod Product Support Specialist |
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| Chris has been providing technical support to healthcare and emergency response clients for over five years. At Juvare, he strives to be a jack-of-all trades by being nosy and finding excuses to learn new aspects of our products. In his spare time, Chris enjoys exploring the city, playing games, and watching way too many cartoons. |
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| Myasha Taylor Product Support Specialist |
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| ![](/download/thumbnails/23049487/AlexWurst.jpg?version=2&modificationDate=1653410116620&api=v2)
Alex Wurst Product Support Specialist |
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| Alex brings 12 years of customer service experience to the Juvare Support team. He also has a lifelong interest in adopting technology solutions to support both personal goals and industry challenges. Alex’s passions include DND, video games, traveling, his dog, board games, problem solving, COFFEE, and food. |
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