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eICS automatically sends certain notifications to contacts. Notifications can be sent via voice and/or email, and some notifications are delivered within the eICS system as well. Automatic notifications range from welcome messages to availability requests, and they are meant to ensure the communication of critical information during an incident.
In the case of incident-related notifications, if you want to include contact information for the Command Center, this information must have been entered when adding a facility, editing a facility, or creating the incident.
Types of Notifications
The type of notification that eICS sends depends on the action or trigger. The following table lists automatic notifications sent via voice and/or email, the intended recipients, and a summary of the content of the notification.
Type | Recipients | Summary/Description |
|---|---|---|
Welcome to eICS | New contacts with login credentials | Notifies contacts by email that a user account has been created for them; the notification includes their username and a link to verify their identity and establish a password. Note: Administrators can manually resend this message as needed. |
Request Availability | Contacts in the depth chart and Labor Pool | Notifies contacts that an incident has occurred and their assistance is requested. The voice notification provides options that the recipient can select on their telephone keypad to indicate their availability. Note:
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Incident Alert | Contacts specified as Other Contacts to Notify | Notification that an incident has occurred. This notice does not request availability, but instead, asks members to acknowledge receipt of the message. Note: If a contact is designated as Other Contacts to Notify and you enlist them for a particular position, the system will also send a request availability notification to them. |
Position Assignment | Contacts in the depth chart | Notification that the contact has been assigned to a specific ICS Chart position for an incident. The voice notification includes a list of options from which the recipient can select on their telephone keypad to indicate their availability. Note:
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Incident Update – Escalation |
| Active Contacts – Notification that the incident has been escalated. Candidates not assigned a position – Notification that the incident has been escalated, along with a request to identify their availability. Note: This notification and the request are only sent to contacts in the Labor Pool if that group is activated as part of the escalation. |
Excuse Candidate | Contacts from the depth chart, Labor Pool, or other contacts | Notification that the contact is not required for the incident. |
Incident Ended | All contacts | Voice and email notifications that the incident has come to an end. |
Improvement Action Item Assigned or Assignment Removed | Any contact | Email notification that an improvement plan action item has been assigned to the contact; alternatively, indicates an item assigned to the contact is no longer that contact's responsibility. |
Note: For incident-related notifications, the list of contacts to notify is comprised of people associated with the IRG for that type of incident. When starting or ending an incident, you are able to select which contacts receive voice and/or email notifications.
Additional Information
When the voice notification system encounters voicemail or another recording device, it leaves a message that includes a toll-free number the contact can call to listen to the message. The system also provides a notification ID that the contact must enter to retrieve the message.
Once the contact responds with their availability through the voice notification, the system does not make further attempts to reach the contact. In some cases, you may still receive a voice notification if the call was already in the system's calling queue, however, they will stop after that.
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