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You must have an active Juvare account associated with your email address and password to log in to your solution.

Logging In

In these proceduresthis procedure, there are two paths at step five. The path you take is determined by whether or not depends on whether your organizations uses Single Sign On (SSO), allowing which allows you to access your multiple solutions with a single log in name and password. If you are unsure whether your organization uses about the SSO, start the procedure and see which result you get at the point where the procedure splits into two pathspath seems applicable at step five.

To log in

1. To access your

eICS

1. Juvare solution

1. Navigate to the URL for your organization's solution.
   Image Removed, navigate to https://login.juvare.com.
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2. For Emailor Username, enter the primary login email address associated with your account.
3. If appropriate, select the Remember me checkbox.
4. Click Continue Next.

5. Take one of these actions.

   If your organization...	Then...
   Uses Juvare's Single Sign On (SSO),	Your organization's log in screen opens. Enter your login email. Click Next. For Enter password, enter the password associated with your account.  Depending on your SSO service, click Sign In or Next. Click Sign In. The Juvare Solution Center opens. You may see a page that asks you to Enter code. If so, use your multifactor authentication service to generate the code and then enter it. If necessary, click Verify. Your solution The Juvare Login Services page opens.
   Does not use SSO,	A new window opens. For Enter password, enter the password associated with your account.  Click Sign In. Your solution The Juvare Login Services page opens.

To log in to Juvare's solution center

1. Image Added

   
   

2. Click the name of the solution you want to use. The solution opens to the home page.
   
   Note: If you do not see the name of the solution you were trying to access, it could be that:
   1. Your account has not yet been migrated to Juvare Login Services; contact the Juvare Support Center for assistance. 
   2. You accessed EMTrack or EMSupply instead; use the procedure above to open eICS or EMResource and then, on the upper left, point to the name of the solution and in the menu, select the solution you want to access.
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3. To access the Juvare solution center, navigate to https://login.juvare.com.
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4. For Email, enter the primary email address associated with your account.
5. If appropriate, select the Remember me checkbox.
6. Click Next.

7. Take one of these actions.

   If your organization...Then...Uses Single Sign On (SSO),

   Your organization's log in screen opens.

   1. Enter your username and password.
   2. Depending on your SSO service, click Log In or Sign In. The Juvare Solution Center opens.
   Does not use SSO,

   A new window opens.

   1. For Enter password, enter the password associated with your account. 
   2. Click Sign In. The Juvare Solution Center opens.

   Image Removed

   Click the name of the solution you want to use. The solution opens to the home page.

Troubleshooting

If you are unable to access your account, it is likely that the password you entered is incorrect. To reset your password, please use the Need help signing in? , Forgot Username?, and /or Forgot Password? links on the login page. 

To reset your password

1. On the login page, click Need help signing in?, and/or Forgot Password?. The Reset Password page opens.
2. Enter the primary email address associated with your account.
3. Click Reset via Email. 
4. Check your inbox for an email from no-reply@juvare.com or no-reply@login.juvare.com.
   Note: If you do not receive the reset password email, try to log in directly through your instance of eICS.
5. Open the email and click Reset PasswordOpen the corresponding email and click the link to reset your password. You are redirected. 
6. Follow the instructions to complete resetting your password.

To log in through eICS

1. To access your eICS solution, navigate to https://eics.juvare.com.
2. Follow the steps above to log in.

After this, if you are still unable to log in, please contact the Juvare Support Center at 877-771-0911.