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| Matthew Ajoseh Product Support Specialist II |
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| 80% | Matthew joined the team in May 2018 with several years of experience providing exceptional customer support. At work, he strives to be a reliable team player by keeping a positive attitude, maintaining integrity, learning and applying new information, and he desires to exemplify his skills and attributes to benefit each client. In his spare time, Matthew enjoys spending time with family, exercising, reading, and watching action movies and documentaries. |
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| John WrightAlla Akiyeva Product Support Specialist |
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| Alla started working for Juvare as a Product Support Specialist in December, 2020. She has been supporting the EMSuite solutions, including Juvare Events, as part of our vaccination solution. Alla loves helping people navigate the products, digging in to research and solve problems, and training new team members. Alla lives in the metro Atlanta area with her husband and she enjoys reading, listening to podcasts, traveling and attempting to learn new languages in her spare time. |
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Rawle Alexander Product Support Specialist |
Image Removed | 80%John with working for the Juvare Support Center in | May 35 several years of experience in customer service and technical support | , including over 5 years in technical tier-1 and escalation care support. His motto is “Customer service is job #1”.In his spare time, John volunteers for Dekalb County Fire Rescue Reserve and Community Emergency Response Team (CERT) in a county emergency management role. He enjoys going to the mountains, cooking, and watching sports. He likes to watch National Geography and learn about the role we play in protecting the planet.to the job. Additionally, he has undergraduate degrees in Psychology and Sociology and a master's degree in Information Systems Management. Rawle loves to solve problems and help clients. On his days off, Rawle can be found traveling, taking photographs, listening to music, watching movies, and cooking. |
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Rusne Ciuprinskiene Product Support Specialist |
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| Rusne started with Juvare in May 2021 in the Kaunas, Lithuania office. She has been working in customer support since 2008, gaining experience in various types of projects and companies – from credit control to healthcare. She has a bachelor’s degree in Psychology and master’s degree in Strategical Leadership (HR). In her free time, Rusne enjoys cycling, travelling, and painting. |
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| Adam Gilmore Product Support Specialist |
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| Adam has been working in healthcare IT for a little over eight years now. He loves technology and continues to read up on new tech. In his free time, Adam loves to eat good food, hike, and watch sports. |
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| Jeremee RobinsonDakota Henry Product Support Specialist III |
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| 80% | | Dakota is Joining Juvare with 10 years of IT experience in product support, knowledge base documentation, and process improvement. He also has ITIL 4 certification and a passion for improving workflows. When not working Dakota spends most of his free time with his wife and 2 cats |
Jeremee started working at Juvare in September 2018, bringing 10+ years of technical and customer support to the table. He works hard to deliver exceptional support for each and every client by forwarding important personal values such as being positive, selfless, and respectful. In his spare time, Jeremee enjoys reading personal enhancement materials, learning about random things and producing musiccollecting tattoos, and practicing amateur photography. |
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| Virginia DialAtaur Rasool Product Support Specialist II |
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| 80% | Virginia started her journey with Juvare in January 2019. She brings over 15 years of customer service | , with over 5 years in the technology field. She has a BSIT in Software Applications Programming. When not helping our clients, Virginia enjoys music, video games, vacationing, and reading with her growing familyand 10 years of IT experience, Ataur is known for wearing many hats. He is capable of writing technical documentation to reflect internal and external communications and competencies, has a great knack for video games, and is an avid aquatic plants enthusiast. |
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| Lilly Silknetter Product Support Specialist II |
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| Lilly has been providing technical support to healthcare and emergency response clients for over five years. Since joining Juvare in 2021, she has enjoyed exploring the various Juvare solutions and welcoming new employees to the team through orientation and training. She looks forward to growing her knowledge of Juvare’s EMSuite applications and providing an excellent experience for clients. Lilly lives in Pittsburgh and stays busy cooking, baking, reading, and playing fetch with her yellow Lab, Gingerbread. |
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Christopher Steenrod | Rawle AlexanderProduct Support Specialist II |
| 80% | Chris has been providing technical support to healthcare and emergency response clients for over five years. At Juvare, he strives to be a jack-of-all trades by being nosy and finding excuses to learn new aspects of our products. In his spare time, Chris enjoys exploring the city, playing games, and watching way too many cartoons. |
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| Devin ArmstrongAlex Wurst Product Support Specialist | , Tier II | 80% | Alex brings 12 years of customer service experience to the Juvare Support team. He also has a lifelong interest in adopting technology solutions to support both personal goals and industry challenges. Alex’s passions include DND, video games, traveling, his dog, board games, problem solving, COFFEE, and food. |
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