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Carlos Trigo Director, Product Support |
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| Carlos comes came to Juvare with more than 20 years of experience in customer and end-user support, with the last 10 focusing on the mainly in the healthcare industry. He holds several certifications, including IT project management. Carlos currently lives in Pittsburgh, PA, with his wife and two sonskids. In his free time, he enjoys learning (mostly useless) new skills and he is an amateur beekeeper. |
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Clay Futrelle Manager, Product Support |
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| Elaine brings 20 years of Juvare product and client services experience to the Juvare Support Center, where she does what she loves best – supports Juvare clients. Her background includes degrees in Health Information Administration and Healthcare Informatics, as well as 20 years of hospital experience. Highlights of Elaine's Juvare career include working in the HHS situation room post-Katrina, participating on-site at numerous large scale disaster exercises all over the country (including the Bellagio Hotel in Las Vegas and Universal Studios in Orlando), supporting patient tracking at President Obama’s inauguration and Mardi Gras, as well as spending an entire Bruce Springsteen concert in a medical tent remotely supporting mass evacuations in Louisiana post-Hurricane Gustav. Elaine also worked in Juvare’s Lithuanian office for a year Clay started with Juvare in March 2020, upon returning to the USA after living in Australia for 20 years. He has extensive Call Center Management and Team Management experience, and he spent the majority of his past work managing and implementing global Customer Service organizations based in Asia Pacific. In his spare time, Clay is extremely active in the International Gymnastics Community (he is a Level 9 MAG Judge), he is a freelance journalist, and he enjoys F1 racing, gardening, and pop culture conventions. |
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Jason Goff Assistant Manager, Product Support Specialist Tier II |
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| Jason has been with Juvare since September 2014, and he has . He brings over 15 years of experience providing excellent customer support to the team. |
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Chris McElfresh Product Support Specialist Tier II |
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| Chris is a long-time customer service professional with experience in networking, web design, programming and PC hardware. He combines these things with his love for problem solving to approach issues from a thoroughly logical perspective. Outside of work, Jason enjoys reading, playing board and video games with his with his family, and binge watching television shows with his wifehis wife, usually a full season behind release. |
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In his free time, Chris is a musician, artist, gamer, retro game collector and film aficionado. He also dabbles in physics- and graphics-programming from time to time. |
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Matthew Ajoseh Product Support Specialist II |
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| Matthew joined the team in May 2018 with several years of experience providing exceptional customer support. At work, he strives to be a reliable team player by keeping a positive attitude, maintaining integrity, learning and applying new information, and he desires to exemplify his skills and attributes to benefit each client. In his spare time, Matthew enjoys spending time with family, exercising, reading, and watching action movies and documentaries. |
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Kai HillAlla Akiyeva Product Support Specialist II |
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| Kai Alla started with Juvare in May 2021. She has a background in public safety and systems, in addition to 10+ years in customer service.working for Juvare as a Product Support Specialist in December, 2020. She has been supporting the EMSuite solutions, including Juvare Events, as part of our vaccination solution. Alla loves helping people navigate the products, digging in to research and solve problems, and training new team members. Alla lives in the metro Atlanta area with her husband and she enjoys reading, listening to podcasts, traveling and attempting to learn new languages in her spare timeDuring her spare time, she enjoys traveling, spending time with family and friends, exploring outdoor activities, volunteering, and doing community service. |
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Jeremee RobinsonRawle Alexander Product Support Specialist |
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| Jeremee Rawle started working at for the Juvare Support Center in September 2018, bringing 10+ years of technical and customer support to the table. He works hard to deliver exceptional support for each and every client by forwarding important personal values such as being positive, selfless, and respectful.November 2018. He brings several years of experience in customer service and technical support to the job. Additionally, he has undergraduate degrees in Psychology and Sociology and a master's degree in Information Systems Management. Rawle loves to solve problems and help clients. On his days off, Rawle can be found traveling, taking photographs, listening to music, watching movies, and cooking. |
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Rusne Ciuprinskiene Product Support Specialist |
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| Rusne started with Juvare in May 2021 in the Kaunas, Lithuania office. She has been working in customer support since 2008, gaining experience in various types of projects and companies – from credit control to healthcare. She has a bachelor’s degree in Psychology and master’s degree in Strategical Leadership (HR). In her free time, Rusne enjoys cycling, travelling, and paintingIn his spare time, Jeremee enjoys reading personal enhancement materials, learning about random things, playing video games, and producing music. |
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| Rawle AlexanderAdam Gilmore Product Support Specialist |
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| Adam has been working in healthcare IT for a little over eight years now. He loves technology and continues to read up on new tech. In his free time, Adam loves to eat good food, hike, and watch sports. |
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Virginia DialDakota Henry Product Support Specialist III |
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| Dakota is Joining Juvare with 10 years of IT experience in product support, knowledge base documentation, and process improvement. He also has ITIL 4 certification and a passion for improving workflows. When not working Dakota spends most of his free time with his wife and 2 cats, playing video games, collecting tattoos, and practicing amateur photography Virginia started her journey with Juvare in January 2019. She brings over 15 years of customer service, with over 5 years in the technology field. She has a BSIT in Software Applications Programming. When not helping our clients, Virginia enjoys music, video games, vacationing, and reading with her growing family. |
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Rusne Ciuprinskiene Ataur Rasool Product Support Specialist II |
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| With over 13 years of customer service and 10 years of IT experience, Ataur is known for wearing many hats. He is capable of writing technical documentation to reflect internal and external communications and competencies, has a great knack for video games, and is an avid aquatic plants enthusiast. |
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| Lilly Silknetter Product Support Specialist II |
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| Lilly has been providing technical support to healthcare and emergency response clients for over five years. Since joining Juvare in 2021, she has enjoyed exploring the various Juvare solutions and welcoming new employees to the team through orientation and training. She looks forward to growing her knowledge of Juvare’s EMSuite applications and providing an excellent experience for clients. Lilly lives in Pittsburgh and stays busy cooking, baking, reading, and playing fetch with her yellow Lab, Gingerbread. |
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Christopher Steenrod Product Support Specialist II |
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| Chris has been providing technical support to healthcare and emergency response clients for over five years. At Juvare, he strives to be a jack-of-all trades by being nosy and finding excuses to learn new aspects of our products. In his spare time, Chris enjoys exploring the city, playing games, and watching way too many cartoons. |
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Alex Wurst Product Support Specialist |
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| Alex brings 12 years of customer service experience to the Juvare Support team. He also has a lifelong interest in adopting technology solutions to support both personal goals and industry challenges. Alex’s passions include DND, video games, traveling, his dog, board games, problem solving, COFFEE, and food Rusne started with Juvare in May 2021 and is based in Kaunas, Lithuania. Rusne has been working with customer support since 2008. She has a lot of experience in various types of projects and companies – from credit control to healthcare. She has a bachelor’s degree in Psychology and master’s degree in Strategical Leadership (HR). In her free time, Rusne enjoys cycling, travelling, and painting. |
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