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EMResource provides sends a number of options for automatic communication regarding events that affect your resources, changes in resource statuses, system information, and forms (questionnaires) that need to be completed. For many of these, you can specify in your Preferences how you are to be notified.
Read the sections in this topic to learn about contact options you can set up for many notifications and the types of notifications, including event, resource status change, system, and form.
In addition, depending on the type of notification, event setup, and your preferences, notifications can appear as follows:
Within the application window in the Notifications pop-up window.
In the event banner.
Keep in mind that your administrator can also change your settings.
Contact Options
For your notification preferences for events, resource status changes, and system-related notifications, direct contact options are email and text pager. The text pager option includes any text-enabled device.
Notification via Web Page (that is, the EMResource application) is also an option for some types of notifications. If you choose this option, the notification is delivered directly to your EMResource page.
This type of notification is accompanied by a sound prompt, which continues to sound at a regular interval until you acknowledge the notification.
Following is an example of the notification methods available to this user for the listed event types.
This user has opted to be notified via email and Web page for all Chemical Response notifications. For Communicable Disease events, the user has chosen all contact options: email, text pager, and Web page.
Event notifications sent via email and text pager contain high-level details, such as the name of the event, the name of the individual who created or edited the event, and the affected region. When an address is required for an event, that information appears in the notification as well. To make event access even easier, the email notification also includes a link to the event details in EMResource. The user can click this link to open the Log In page.
Note: To ensure you receive the notifications you expect, make certain your phone, email, and text pager are correct in your User Information. In addition, review your event, status change, and system notification preferences.
Types
EMResource provides several automated notification options and preferences.
Events
Events can include unplanned incidents, such as Amber Alerts, mass casualty incidents, severe weather, or other immediate or emergent situations or crises. Automated notifications are sent upon creation of events. Notifications may also be sent when an event is ended and when changes are made to an:
variety of notifications related to events, status changes, and occasionally, general system issues, that are delivered through email, text, pager, mobile app, and within the solution (web page).
If your organization subscribes to Event Notifications by Phone, a premium add-on, you can also choose to receive voice notifications for events. To receive a call when events are started, updated, or ended, you must have at least one valid phone number specified on your user profile.
You and your administrator can manage the type, method, and limits for these notifications through Preferences, in the main menu. These preferences allow you to decide when and how notifications are sent depending on the event setup, as well as the type of event, resource, and notification.
Additional preferences in your profile allow you to turn notifications on and off for specific devices and time ranges, as well as include or exclude resource summaries. It is important to update your notification details and preferences regularly to make sure you receive the information you need to complete your work.
Email, text, pager, and mobile app notifications are delivered according to your preferences. Additional notifications are available through the events bar and the solution notification center.
Events Bar
Event notifications also appear in the events bar, in the top banner. When an event is started, the event appears in the events bar. you click an event in the events bar, the event page opens with additional details such as the date and time the event was created, the end date and time, the name of the person who created it, and a listing of participating resources. When provided, the address of the event is also displayed.
For more information about the events bar, see the article Top Banner.
Notification Center
Notifications delivered through the solution notification center (or web page) are available for events with certain resource types, resource status changes, and forms that need your attention. The notifications you receive through the center are based on event configuration by your administrator and your preferences (main menu) and notification preferences (profile).
When these notifications are delivered, an animated bell icon appears in the solution bar with an audible alert, and the notification center opens to list your notifications. The alert sound may differ based on the type of notification. The animation and alert continue until you mute (snooze) or acknowledge the notifications.
To acknowledge the receipt of notifications, click the notification or click Mute. If you choose to mute the notification, the solution silences the alert for ten minutes or until you receive another notification.
Note: In your browser settings, you must allow pop-up windows for EMResource or windows such as the notification center may not display properly.
Events
By default, web page notifications are enabled for all event types. To view and change your event notification options, see Preferences.
Status Changes
When a resource status changes, you may receive a web page notification.
Active event, such as adding resources.
Active multi-region event, such as adding or removing participating regions.
Events can also be planned, such as a sporting event, training session, drill, or exercise, or designed for information gathering, such as bed capacity and availability counts.
You can specify your preferred notification methods based on event type (template). In addition, you can indicate whether you want to be notified of ad hoc events that are created in your region.
For some types of events you can also set a limit on notifications. If the event supports this feature, the My Resources Only check box appears in the Notification Limit column.
If you select this check box for an event type, the system sends you notifications only when one or more of your resources are involved in the event.
Contact options: email, text pager, Web (EMResource application)
You are encouraged to specify your event notification preferences.
Status Changes
You can also elect to be notified when your resources' statuses change. Examples of resource status changes include: an ED posted limited availability due to overcrowding; a generator is not available due to maintenance; and an EMS agency indicates the availability of their vehicles. You can specify your preferred notification methods by resource.
Contact options: email, text pager, Web (EMResource application)
You are encouraged to specify your status change notification preferences.
System
The system notification preferences page provides a consolidated view of your system-related notification options.
You are encouraged to specify your system-related notification preferences.
Type
Description
Contact Options
Expired Status Notifications
Reminder that a resource status needs to be updated.
Email, Text pager
Receive notifications for successful HHS HAvBED transmissions
Receive notifications for failed HHS HAvBED transmissions
Note: Only HAvBED administrators will see and be able to manage transmission options.
HAvBED data transmission was successful or failed
Email, Text pager, Web
Incident has been started in the Electronic Incident Command System (eICS) at one of your resources.
Incident has been ended in eICS.
Email, Text pager, Web
System Notifications
Example icon: 
System-related information, such as the period of time the system will be unavailable due to maintenance.
Email, Text pager, Web
Forms
EMResource also sends automated form notifications. The methods for delivery are set up by the administrator at the time the form is configured. If you are allowed to complete forms, you will be notified via the methods set up in the form. In addition, if you have a pending form, an icon 
appears in the page title bar as a reminder. Click it to view all of your pending forms.
Note: Your region's icons may differ from those presented in this section. Your administrator chooses the icon to associate with many types of notifications.
Incoming Patient
Your region may be set up to receive automated incoming patient notifications from EMTrack®. If so, and you have the appropriate permissions, these notifications appear to you in the pop-up Notifications window. Refer also to Incoming Patient Notifications.
Pop-up Notifications
When you are logged in to the application (or the next time you log in), the Notifications window may open to alert you to an event, resource status change, or form that needs your attention.
If your organization has opted to enable sound, the system issues an audible sound after the pop-up window opens. The sound can differ based on the type of notification.
You can acknowledge receipt of your notifications (click Acknowledge All Notifications) or click snooze. If you do the latter, the system reminds you of this event, form, or situation when you perform a task in the application or switch to another page. These reminders continue until you acknowledge receipt.
Note: Be sure to allow pop-ups for EMResource; otherwise, your browser might block pop-up windows that are essential to certain tasks.
Events
By default, pop-up notifications are enabled (turned on) for all types of events. To view and change any of your notifications options, see Preferences.
Status Changes
When a status changes for your resource, you may be notified via a pop-up window.
For example, you may choose to receive notifications when your resource's ED status changes
to Closed or Resourceto Closed or Resource Limitations. If you chose Web Page as one of your notification methods, the change in status triggers
a pop-upthe notification in EMResource.
Forms
Form notifications can also appear in
a pop-up windowthe notification center. For example, if you have been assigned to complete a form
to complete, a pop-up informs you that the form is waiting for your attention, when you log in to EMResource the notification center opens to let you know about the form.
If you are authorized to activate forms, you may
encounter situations where you needwant to know that a
particularform has been viewed by
the specifiedits intended recipients. For example, as a dispatcher
activates, if you activate a patient form,
fillsfill in the
patient's transport and critical medical detailmedical and transport details, and
sendssend it to the appropriate facility
for review. The dispatcher needs the receiving hospital to confirm receipt of, it would be good to know that the facility received, reviewed, and acknowledged the form.
When a recipient acknowledges a form, the
systemsolution records the date and time and
returnssends this information
viaas a read receipt to the
individualperson who activated and completed the form.
The same sound alerts this individual ofAn audible alert notifies the person that the read receipt
arrivalarrived.
Incoming Patients
Incoming patient notifications can also appear in
a pop-up windowthe web page. For example, if
someone uses EMTrack toyour organization uses EMResource in conjunction with EMTrack, medical transport companies may send a patient notification to your facility
andin transit. If you have the right to receive these notifications,
a pop-up informs you that the notification is waiting for your attention.
they will appear in the notification center with details about the patient.
Notifications that you
orand others at your facility have acknowledged are available
fromthrough the main menu, under Form > Form
menuListfor 24 hours after acknowledgement.
Event Banner
Most event notifications also appear in the event banner at the top of the application page. The banner appears just under the title bar and can display multiple events.
The following example shows mass casualty incident (MCI) and Amber Alert events, as well as a regional announcement:
When the user clicks the event in the banner, it expands to show additional details, such as who created the event and the date and time it was created. When an address is required for the event, that information appears in these details as well.
Administrators
If you are an administrator, you can change your users' settings. For example, when you set up a new event type, you can automatically designate the users who will receive notifications for an event of this type. Depending on the level of access within a region, you can set the following:
Notification Settings
As an administrator, you can configure notification settings through various channels, depending on your level of access within the region. For example, you may be able to adjust notification settings for all users, through event and form templates, or for specific user and yourself through preferences.
Notification settings are managed through:
- Event Templates
- Form Templates
- Preferences
- Notification preferences
Keep in mind, individual users can adjust their notification settings through their preferences.
Phone notifications are enabled based on the event type or event template. You can manage your phone notifications by pointing to Preferences and clicking Event Notifications. You can manage phone notifications for other users by pointing to Events, clicking Event Setup, and then, on a template row, clicking Notifications
Event notifications based on the event template
A user's general preferences, and their system, event, and status change notification methods
Users can change these settings at any time via their preferences.
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