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Home > eICS > Guide - Settings > Log In and Reset Password


You must have an active, registered account associated with your email address and password to log in to your solution.

Logging In

In these procedures, there are two paths. The path you take is determined by whether or not your organizations uses Single Sign On (SSO), allowing you to access your solutions with a single log in name and password.

If you are unsure whether your organization uses SSO, start the procedure and see which result you get

To log in to your eICS solution

  1. Navigate to the URL for your organization's solution.
  2. For Email or Username, enter the primary email address associated with your account.
  3. Click Continue.
  4. Take one of these actions.

    If your organization...Then...
    Uses SSO,

    Your organization's log in screen opens.

    1. For Enter password, enter the password associated with your account. 
    2. Depending on your SSO service, click Sign In or Next
    3. You may see a page that asks you to Enter code. If so, use your multifactor authentication service to generate the code and then enter it.
    4. If necessary, click Verify. Your solution opens.
    Does not use SSO,

    A new window opens.

    1. For Enter password, enter the password associated with your account. 
    2. Click Sign In
  5. Click the name of the solution you want to use. The solution opens to the home page.

To log in

  1. To access your Juvare solution, navigate to https://login.juvare.com or the URL for your organization's solution.
  2. For Email or Username, enter the primary email address associated with your account.
  3. If appropriate, select the Remember me checkbox.
  4. Click Next or Continue.
  5. Take one of these actions.

    If your organization...Then...
    Uses Single Sign On (SSO),

    Your organization's log in screen opens.

    1. Enter your username and password.
    2. Depending on your SSO service, click Log In or Sign In
    Does not use SSO,

    A new window opens.

    1. For Enter password, enter the password associated with your account. 
    2. Click Sign In
  6. If you accessed the login.juvare.com address, you will see one or more Juvare solutions to which you have access. Click the name of the solution you want to use. The solution opens to the home page.
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