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Home > eICS > Guide - Settings > Log In and Reset Password


You must have an active Juvare account associated with your email address to log in.

Logging In

In this procedure, there are two paths at step five. The path you take depends on whether your organizations uses Single Sign On (SSO), which allows you to access multiple solutions with a single password. If you are unsure about the SSO, start the procedure and see which path seems more applicable at step five.

To log in to your Juvare solution

  1. To access the Juvare solution center, navigate to https://login.juvare.com.
  2. For Email, enter the login email address associated with your account.
  3. If appropriate, select the Remember me checkbox.
  4. Click Next.

  5. Take one of these actions.

    If your organization...Then...
    Uses Single Sign On (SSO),

    Your organization's log in screen opens.

    1. Enter your login email.
    2. Click Next.
    3. For Enter password, enter the password associated with your account. 
    4. Click Sign In. The Juvare Solution Center opens.
    5. You may see a page that asks you to Enter code. If so, use your multifactor authentication service to generate the code and then enter it.
    6. If necessary, click Verify. The Juvare login page opens.
    Does not use SSO,

    A new window opens.

    1. For Enter password, enter the password associated with your account. 
    2. Click Sign In. The Juvare login page opens.


  6. Click the name of the solution you want to use. The solution opens to the home page.

    Note    : If you do not see the name of the solution you were trying to access on the page, it could be that:
    1. Your account has not yet been migrated to Juvare Login Services; contact the Juvare Support Center for assistance. 
    2. You accessed EMTrack or EMSupply instead; use the procedure above to open eICS or EMResource and then, on the upper left, point to the name of the solution and in the menu, select the solution you want to access.

Troubleshooting

If you are unable to access your account, it is likely that the password you entered is incorrect. Please use the Need help signing in? and Forgot Password? links on the login page. After that, if you are still unable to log in, please contact the Juvare Support Center at 877-771-0911.

To reset your password

  1. On the login page, click Need help signing in?, and/or Forgot Password?. The Reset Password page opens.
  2. Enter the primary email address associated with your account.
  3. Click Reset via Email. 
  4. Check your inbox for an email from no-reply@juvare.com or no-reply@login.juvare.com.
  5. Open the email and click Reset Password. You are redirected. 
  6. Follow the instructions to complete resetting your password.
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