Depending on the configuration of your instance of EMResource, there are two ways to reset passwords. We suggest asking the person to attempt to reset their own password using the first procedure, To reset a password. If they are unable to reset the password this way, they can try to reset their password by answering the security questions they set up. Alternatively, an administrator can attempt to reset their password using the procedure, To reset a user’s password. If neither of you succeed at resetting the password, call the Juvare Support Center for assistance at 877-771-0911.
To reset a password
On the login page, click Forgot Password? The Reset Password page opens.
For Username or Login Email, enter the information.