Home > eICS > Community Resources - FAQs > Opening a Library Document?


Question

Why am I having trouble opening a document in the eICS library?

Answer

Review these scenarios to identify the cause and resolution that applies to your situation.


Cause

Resolution

eICS is not designated as a trusted site.

Make *intermedix.com a trusted site. If you need assistance with this, consult your browser's Help.

Microsoft® Internet Explorer® is not the browser you use to access eICS.

eICS is integrated with Microsoft Office® to streamline the process of viewing and editing documents from within eICS. As a result, use of the latest version of Internet Explorer is recommended.


You can view and edit documents in eICS using other browsers, including Firefox, Chrome, and Safari (if you have installed a compatibility pack/add-on), but with these browsers, you may encounter additional steps when editing documents.

Adobe® Acrobat Reader® is not installed or the installed version is out-of-date and no longer supported.

  • If you do not have Adobe Acrobat Reader, install the latest version (it is free).
  • If you have version 8 or earlier of Adobe Acrobat Reader, upgrade to the latest version (it is free).

A pop-up blocker option or program is preventing access to library documents.

In your browser settings, allow pop-ups or add an exception to allow https://eics.juvare.com. If you need assistance with this, consult your browser's Help.