In this window, the Phone field shows the phone number in the contact's profile (Notify First) and the Direct Connect field shows the first specified Direct Connect number (if any) from their profile. The default values for Radio and Fax are None. The contact can change any of these values.

For each of these methods, the contact can also specify another number by selecting the Other option. A new field opens below the device so the contact can manually enter a new number.

Preferred contact methods and information appear in the General Info drawer in the ICS Charttab (incident dashboard) and the Contact Details window, which is available by clicking the contact's name in various tabs.

Devices

eICS can send notifications to the following devices:

• Phone: work, home, and/or mobile

• Pager

• Fax

• SMS/Text Msg

• TTD/TTY

• Email

Additional Information

Note the following about contact information and methods:

• Position-specific contact information is available to a contact only when they have been assigned to that position.

• Changes the contact makes to their contact information in the context of being enlisted apply only to the current incident; they are not stored in the position-specific detail in the Planning area or in the user’s profile (My Profile).

• Unassigning a contact from a position may change the preferred contact methods available to that contact.

• Specifying preferred contact methods does not change the notification processes, which use the individual contact's information from their profile.

Response Tracker

During an incident, you can monitor responses to incident notifications and requests for availability from the ICS Chart tab of the Incident Dashboard. You can also run the RT Response Tracker report.

ICS Chart

The Response Tracker feature in the ICS Chart tab of the Incident Dashboard records responses contacts submit via voice and email and displays their current status and most recent response. When a candidate responds, the Response Tracker drawer automatically displays that candidate's availability and current location.

On the left, click the ICS position you want to view and then click the Response Tracker/Assign Contact drawer on the right. You have the choice of viewing only those contacts currently in the position's depth chart or all potential candidates.

For each contact, the Availability and Location columns show the contact's current status; see Respond with Your Availability for more information on availability and locations.

The Notification Status column shows the most current response status. Statuses are defined as follows:

RT Report

Notification statuses are also available when you run the RT Response Tracker report for an active or ended incident. In this case, the status is at the individual notification level. That is, if the system attempted to reach a candidate by both email and phone, each is shown in the report. The report also lists all attempted notifications, including availability requests and positions assignments.

Possible status values in the report:

• Not Responded - The system sent the voice notification and the candidate has not responded.

• Email sent - The system sent the email notification. If the Confirmed column is blank, the candidate has not responded to the email.

• Confirmed - The candidate received the voice notification and responded via the options offered in the notification.

• Push notification sent - The system sent a push notification to the candidate's mobile device.

• Alternate confirmation - The candidate updated their status prior to answering the voice notification. The system is in the process of canceling the voice notification.

• Canceled - The candidate did not respond to voice notification attempts and the incident is ended.

Note: Many of these statuses are also valid when conducting a test of your notification system. The status appears in the System Status column of the Test Incident Administration page.