When you are running low or missing important supplies, you can create a resource request by identifying to whom you want to send the request, where it should be delivered, and what it should contain.
Requesting resources from a region, rather than a specific location, means that any location in that region can respond and offer to provide part or all items in the request.
To create a resource request
- On the Requests and Shipments tab, click Resource Requests.
- Click Create Resource Request. The Create New Resource Request page opens.
- On the upper left, for Domain Type, click Customer, Region, or Location.
Enter this information.
Field Description Valid Values or Parameters Request From Customer, region, or location from whom you want to make the request. List of customers, regions, or locations in your domain. Name
Brief description of the request.
240 alphabetic characters
Description
In-depth description of the request.
240 alphabetic characters
Status
Status of the request automatically defaults to New when creating a request.
--
Priority
How urgently the requested resources are needed.
- Not Defined
- Immediate
- Priority
- Regular
- As Available
Incident
Incident with which the request is associated.
List of incidents in your domain.
- On the upper right, in the Delivery Location list, click the region or location where you want the requested items sent.
The following information will be automatically entered for the selected delivery location; however, you can edit the information if needed.
Field Description Valid Values or Parameters Street
Street number and name of the delivery location.
240 alphanumeric characters; no special characters.
City
City of the delivery location.
240 alphabetic characters; no numbers or special characters.
State
State of the delivery location.
Two-character abbreviation.
ZIP Code
Postal ZIP Code for the delivery location.
Five or nine numeric characters specified by the United States Postal Service.
Receiver Contact Name
Name of the person at the location that is authorized to receive the delivery.
240 alphanumeric characters; no special characters.
Receiver Contact Phone
Phone number of the person at the location that is authorized to receive the delivery.
Ten numeric characters with a dash after the third and sixth numbers. For example, 123-456-7889.
- On the lower left, in Choose Inventory, locate and click the plus icon for the items you want to include in the request. These items appear on the right, in the Selected Inventory.
Note: Select the Only Available Items check box to show only items that are available at the location or region from whom you are making the request. On the lower right, in Selected Inventory, take either of these actions.
If you want to... Then... Update the quantity of the item requested,
- Click the Edit icon.
- For Quantity, enter the appropriate number.
- Click the Save icon.
Remove the item from your request,
- Click the Delete icon.
- Click the Save icon.
- If appropriate, take these actions to add attachments.
- On the upper right, click Attachments. The Attachments window opens.
- Click Choose Files. Your browser navigation window opens.
- Locate the appropriate file and click Open. The browser navigation window closes.
- On the Attachments window, click Attach.
- Click Close.
- If appropriate, take these actions to add comments.
- On the upper right, click Comments. The Comments window opens.
- In the Message box, enter your comments.
- Click Add.
- Click Save.
- After adding all items to the request, on the upper right, click Save. The Resource Request page opens, and the request can be located in the list.