You may be authorized to end an incident. This action is available from the incident's details page. Ending an incident changes its status to Complete.
To end an incident
Click the Incidents tab.
In Showing, select Active and Pending or Active.
Locate the incident in the list and click End in the Update column.
-or-
Click the incident's Edit link. In the Edit Incident window, click the General Information tab, and then End Now under Settings.