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You can manage the external contacts that you created in the Contacts plugin. Actions that you can perform include viewing the contact record history, updating a contact, and deleting a contact.

Note:  Internal contacts are managed in the Admin area. You can only view contact information in the Contacts plugin.

To manage a contact

  1. In the Contacts plugin, in the Accounts page, search for the contact you want to update.
    • Click Filter to search for a contact using criteria from the contact record.
  2. Select the contact. The contact profile opens. The Profile field indicates if an item needs attention. A red dot appears in the category that needs attention.



  3. Perform any of the following actions:

If you want to…

Then…

View the past updates

Click History.

Note: You cannot modify this information.

Delete a contact

  1. Click the ellipsis.
  2. Click Delete.

Update a contact

  1. Select the profile category (for example, Basic Information, Personal Information, or Contact Information).
  2. In the edit window, update the information.
  3. Click Save.
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