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When enabled, customer accounts allow patients to create free accounts that help them track their ticket and event history. This is especially helpful in relation to multiple dose COVID-19 vaccines because both the patient and the event staff can reference the account history to see the time and date of the patient’s first dose.

At the same time, administrators can use customer accounts to grant access to special offers through memberships. Memberships, which are similar to voucher codes, allow customers to sign up for multiple tickets and link them together. For example, a family or a shift of workers can be scheduled for the vaccine all at the same time and maintain the records for administrative reasons.

To enable customer accounts

  1. In Juvare Events, on the upper left, click your name and, in the menu, click the name of the Organizer. The Organizer Dashboard page opens.
  2. On the left, click Settings. The General Settings page opens.
  3. On the Customer Accounts tab, select the Allow customers to create accounts check box.
  4. Also, select the Match orders based on email address check box.
  5. Click Save.

To view and edit customer accounts

  1. In Juvare Events, on the upper left, click your name and, in the menu, click the name of the Organizer. The Organizer Dashboard page opens.
  2. On the left, click Customer Accounts. The Customer Account Management page opens.
  3. Locate the account you want to view and, on the right, click the view icon. The Account Manager page opens, allowing you to view the account order history.
  4. If necessary, click the existing Name or Email to edit this information.

To create a membership

  1. In Juvare Events, on the upper left, click your name and, in the menu, click the name of the Organizer. The Organizer Dashboard page opens.
  2. On the left, under Customer Accounts, click Membership Types. The Membership Manger page opens.
  3. Click Create A New Membership Type. The window opens.
  4. For Name, enter the name of this type of membership.
  5. If you want to allow the patient to change the names on their tickets, select the Membership is Transferable check box.
  6. If you want to allow the patient to get more than one ticket within the same event, select the Parallel Usage is Allowed check box.
  7. If you want to define the total number tickets that can be created by the patient, for Maximum Usages, enter the number.
  8. Click Save.