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Home > EMTrack > EMTrack User Accounts > Reactivate a User


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You can reactivate user accounts in your region or division, depending on your level of administrator rights. When you reactivate a user, you must also reactivate at least one of their locations/roles.

If a user's name has been struck through (such as "name") in the User Administration page, the user has been deactivated.

To reactivate a user account

  1. On the upper right, click System Settings.
  2. On the left, under Users & Devices, click Users. The Users page opens.
  3. Locate the user and on that row, click the edit icon. The User Administration - Update window opens.
  4. Select the Active check box.
  5. Click Manage Roles. The User Role Administration page opens. Deactivated appears in the Role column for each Location.
  6. To reactivate this user's access to a location:
    1. Locate the role you want and click the edit icon. The Edit Role window opens.
    2. Select the Role.
    3. Click Update.
    4. Repeat these steps to reactivate other locations and roles for the user.