Additional preferences in your profile allow you to turn notifications on and off for specific devices and time ranges, as well as include or exclude resource summaries. It is important to update your notification details and preferences regularly to make sure you receive the information you need about events, status changes, system issues, and forms that need to be completed.

Keep in mind, your administrator can change your notification settings as well. Check to make sure your phone, email, text, and pager details are correct in your User Information area and review your event, status change, and system notification preferences.

Notification Methods

You choose the notification methods through which you want to receive notifications.

Notifications sent by email, text, and pager contain high-level details, such as the name of the event, the name of the individual who created or edited the event, and the affected region. When an address is required for an event, that information is also included in the notification. Notifications also include a link to open the event details page in EMResource.

Voice Notifications

Event Notifications by Phone is an add-on that can be turned on by your Client Success Manager (CSM). To receive phone notifications, you must have at least one valid phone number entered on your user profile, in the Notifications section.

Phone notifications are enabled based on the event type or event template. You can manage your phone notifications by pointing to Preferences and clicking Event Notifications. You can manage phone notifications for other users by pointing to Events, clicking Event Setup, and then, on a template row, clicking Notifications.

Notifications through the web page are only available for some types of events. This type of notification is delivered within the EMResource solution, through the Notifications window or the event banner, and it is accompanied by an audible alert that continues to sound until you acknowledge the notification.

Web Page Notifications

When you are logged in to the solution (or the next time you log in), the Notifications window may open to alert you to an event, resource status change, or form that needs your attention.

to complete your work.

Email, text, pager, and mobile app notifications are delivered according to your preferences. Additional notifications are available through the events bar and the solution notification center.

Events Bar

Event notifications also appear in the events bar, in the top banner. When an event is started, the event appears in the events bar. you click an event in the events bar, the event page opens with additional details such as the date and time the event was created, the end date and time, the name of the person who created it, and a listing of participating resources. When provided, the address of the event is also displayed.

For more information about the events bar, see the article Top Banner.

Notification Center

Notifications delivered through the solution notification center (or web page) are available for events with certain resource types, resource status changes, and forms that need your attention. The notifications you receive through the center are based on event configuration by your administrator and your preferences (main menu) and notification preferences (profile).  

When these notifications are delivered, an animated bell icon appears in the solution bar with an audible alert, and the notification center opens to list your notifications. The alert If your organization has opted to enable sound, the solution issues an audible sound after the window opens. The sound may differ based on the type of notification. The animation and alert continue until you mute (snooze) or acknowledge the notifications.

You can To acknowledge the receipt of notifications (click Acknowledge All Notifications) or click snooze, click the notification or click Mute. If you do choose to mute the latternotification, the system reminds you of this event, form, or situation when you perform a task in the solution or switch to another page. These reminders continue until you acknowledge receiptsolution silences the alert for ten minutes or until you receive another notification.

Note: In your browser settings, make sure to you must allow pop-up windows for EMResource ; otherwise, you may not see windows that are essential for certain tasksor windows such as the notification center may not display properly.

Events

By default, web page notifications are enabled for all event types. To view and change your event notification options, see Preferences.

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Status Changes

When a resource status changes, you may receive a web page notification.Image Removed

For example, you may choose to receive notifications when your resource's ED status changes to Closed or Resource to Closed or Resource Limitations. If you chose Web Page as one of your notification methods, the change in status triggers the Notification window notification in EMResource.

Forms

Form notifications can also appear in the web pagenotification center. For example, if you have been assigned to complete a form, when you log in to EMResource the Notification window notification center opens to let you know about the form.

If you are authorized to activate forms, you may want to know that a form has been viewed by its intended recipients. For example, as a dispatcher activates , if you activate a patient form, fills fill in the medical and transport details, and sends send it to the appropriate facility. The dispatcher wants , it would be good to know that the facility received, reviewed, and acknowledged the form.Image Removed

When a recipient acknowledges a form, the system solution records the date and time and sends this information as a read receipt to the person who activated and completed the form. An audible alert notifies the person that the read receipt arrived.

Incoming Patients

Incoming patient notifications can also appear in the web page. For example, if someone is using EMTrack to your organization uses EMResource in conjunction with EMTrack, medical transport companies may send a patient notification to your facility , they send an incoming patient notificationin transit. If you have the right to receive these notifications, the Notifications window opens to provide information they will appear in the notification center with details about the patient.

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If your organization enabled sound on notifications, the solution issues an audible alert with incoming patient notifications.

Notifications that you or and others at your facility have acknowledged are available from the Form menu through the main menu, under Form > Form Listfor 24 hours after acknowledgement.

Event Banner

Event notifications also appear in the event banner at the top of the web page. The banner is located just under the title bar, and it can display multiple events.

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When you click an event in the banner, it expands to show additional details such as who created the event and the date and time it was created. When an address is required for the event, that information appears as well.

Administrators

Notification Settings

As an If you are an administrator, you can change user configure notification settings . For example, when creating a new event type, you can identify who will receive notifications for this type of event. Depending through various channels, depending on your level of access within the region, you can set the following:

• Event notifications based on the event template
• Form notification methods
• User general preferences, and their system, event, and status change notification methods

. For example, you may be able to adjust notification settings for all users, through event and form templates, or for specific user and yourself through preferences.

Notification settings are managed through:

• Event Templates
• Form Templates
• Preferences
• Notification preferences

Keep in mind, individual users can adjust their notification settings through their preferences.

Phone notifications are enabled based on the event type or event template. You can manage your phone notifications by pointing to Preferences and clicking Event Notifications. You can manage phone notifications for other users by pointing to Events, clicking Event Setup, and then, on a template row, clicking NotificationsHowever, users can also change these settings through their preferences.