If your organization subscribes to Event Notifications by Phone, a premium add-on, you can also choose to receive voice notifications for events. To receive a call when events are started, updated, or ended, you must have at least one valid phone number specified on your user profile.

It is important to update your notification details and preferences regularly to make sure you receive the information you need about events, status changes, system issues, and forms that need to be completed.

Keep in mind, your administrator can change your notification settings as well. Check to make sure your phone, email, text, and pager details are correct in your User Information area and review your event, status change, and system notification preferences.

Notification Methods

You choose the notification methods through which you want to receive notifications.

Notifications sent by email, text, and pager contain high-level details, such as the name of the event, the name of the individual who created or edited the event, and the affected region. When an address is required for an event, that information is also included in the notification. Notifications also include a link to open the event details page in EMResource.

Voice Notifications

Event Notifications by Phone is an add-on that can be turned on by your Client Success Manager (CSM). To receive phone notifications, you must have at least one valid phone number entered on your user profile, in the Notifications section.

Phone notifications are enabled based on the event type or event template. You can manage your phone notifications by pointing to Preferences and clicking Event Notifications. You can manage phone notifications for other users by pointing to Events, clicking Event Setup, and then, on a template row, clicking Notifications.

Notifications through the web page are only available for some types of events. This type of notification is delivered within the EMResource solution, through the Notifications window or the event banner, and it is accompanied by an audible alert that continues to sound until you acknowledge the notification.

Web Page Notifications

When you are logged in to the solution (or the next time you log in), the Notifications window may open to alert you to an event, resource status change, or form that needs your attention.

If your organization has opted to enable sound, the solution issues an audible sound after the window opens. The sound may differ based on the type of notification.

You can acknowledge the receipt of notifications (click Acknowledge All Notifications) or click snooze. If you do the latter, the system reminds you of this event, form, or situation when you perform a task in the solution or switch to another page. These reminders continue until you acknowledge receipt.

Note: In your browser, make sure to allow pop-up windows for EMResource; otherwise, you may not see windows that are essential for certain tasks.

Events

By default, web page notifications are enabled for all event types. To view and change your event notification options, see Preferences.

Status Changes

When a resource status changes, you may receive a web page notification.

For example, you may choose to receive notifications when your resource's ED status changes to Closed or Resource Limitations. If you chose Web Page as one of your notification methods, the change in status triggers the Notification window in EMResource.

Forms

Form notifications can also appear in the web page. For example, if you have been assigned to complete a form, when you log in to EMResource the Notification window opens to let you know about the form.

If you are authorized to activate forms, you may want to know that a form has been viewed by its intended recipients. For example, a dispatcher activates a patient form, fills in the medical and transport details, and sends it to the appropriate facility. The dispatcher wants to know that the facility received, reviewed, and acknowledged the form.

When a recipient acknowledges a form, the system records the date and time and sends this information as a read receipt to the person who activated and completed the form. An audible alert notifies the person that the read receipt arrived.

Incoming Patients

Incoming patient notifications can also appear in the web page. For example, if someone is using EMTrack to send a patient to your facility, they send an incoming patient notification. If you have the right to receive these notifications, the Notifications window opens to provide information about the patient.

If your organization enabled sound on notifications, the solution issues an audible alert with incoming patient notifications.

Notifications that you or others at your facility have acknowledged are available from the Form menu for 24 hours after acknowledgement.

Event Banner

Event notifications also appear in the event banner at the top of the web page. The banner is located just under the title bar, and it can display multiple events.

When you click an event in the banner, it expands to show additional details such as who created the event and the date and time it was created. When an address is required for the event, that information appears as well.

Administrators

If you are an administrator, you can change user notification settings. For example, when creating a new event type, you can identify who will receive notifications for this type of event. Depending on your level of access within the region, you can set the following:

• Event notifications based on the event template
• Form notification methods
• User general preferences, and their system, event, and status change notification methods

However, users can also change these settings through their preferences.