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There are two ways to acknowledge a patient, through the patient record or through the transport.

To acknowledge a patient through the patient record

1. Find the patient record:
   • In a client list gadget.
   • By clicking the view icon in the client list gadget to open the patient list.
   • By clicking an area in a client summary gadget to open the patient list.
   • By using the Filters tab.
2. In the gadget, patient list, or search results, click the view icon for the patient. The Detailed Patient Information window opens.
3. Click More, point to Actions, and select Acknowledge.
4. If appropriate, enter a Comment.
5. Click Acknowledge.
6. Click Done. The Detailed Patient Information window closes.

To acknowledge a patient through the transport

1. On the Transports tab, locate the patient and on the right, click Details. The Incoming Patient Details page opens.
2. Review the patient details and, as appropriate, click Acknowledge.
3. If appropriate, in the Message EMS Unit section, enter your message and click Send to share it with the EMS unit transporting the patient.