Carl Brown

Director, Product Support

Carl started with Juvare in January 2018. He has extensive experience in process development and implementation, project management, and leading a diverse range of successful teams. He previously served over twelve years as a military officer and holds a Master’s Degree in Bioinformatics.

In his spare time, Carl enjoys spending time with his family, taking their 100-lb Mastador “Gator” on runs, and traveling to the nearest beach.

Jason Goff

Product Support Specialist

Jason has been with Juvare since September 2014, and he has over 15 years of experience providing excellent customer support.

Outside of work, Jason enjoys reading, playing board and video games with his family, and binge watching television shows with his wife, usually a full season behind release.

Chris McElfresh

Product Support Specialist

Chris is a long-time customer service professional with experience in networking, web design, programming and PC hardware. He combines these things with his love for problem solving to approach issues from a thoroughly logical perspective.

In his free time, Chris is a musician, artist, gamer, retro game collector and film aficionado. He also dabbles in physics- and graphics-programming from time to time.

Matthew Ajoseh

Product Support Specialist

Matthew joined the team in May 2018 with several years of experience providing exceptional customer support. At work, he strives to be a reliable team player by keeping a positive attitude, maintaining integrity, learning and applying new information, and he desires to exemplify his skills and attributes to benefit each client.

In his spare time, Matthew enjoys spending time with family, exercising, reading, and watching action movies and documentaries.

John Wright

Product Support Specialist

John started with Juvare in May 2018. He brings 35 years of experience in customer support, including over 5 years in technical tier-1 and escalation care support. His motto is “Customer service is job #1”.

In his spare time, John volunteers for Dekalb County Fire Rescue Reserve and Community Emergency Response Team (CERT) in a county emergency management role. He enjoys going to the mountains, cooking, and watching sports. He likes to watch National Geography and learn about the role we play in protecting the planet.

Jeremee Robinson

Product Support Specialist

Jeremee started working at Juvare in September 2018, bringing 10+ years of technical and customer support to the table. He works hard to deliver exceptional support for each and every client by forwarding important personal values such as being positive, selfless, and respectful.

In his spare time, Jeremee enjoys reading personal enhancement materials, learning about random things, playing video games, and producing music.

Rawle Alexander

Product Support Specialist

Virginia Dial

Product Support Specialist

Virginia started her journey with Juvare in January 2019. She brings over 15 years of customer service, with over 5 years in the technology field. She has a BSIT in Software Applications Programming.
 
When not helping our clients, Virginia enjoys music, video games, vacationing, and reading with her growing family.

Devin Armstrong

Product Support Specialist, Tier II