If you need further assistance, contact Juvare Support. We are available 24 hours a day, seven days a week.
Email: support@juvare.com
Call: 877-771-0911
Our Support Team
Our support team is ready and willing to help with technical questions about your Juvare solutions. Our team is an agile group, with vast experience and knowledge that includes a comprehensive understanding of IT principles, as well as advanced software and hardware capabilities. Everyone on the team enjoys sharing their skills and finding solutions.
Carlos Trigo Director, Product Support Carlos comes to Juvare with more than 20 years of experience in customer and end user support, with the last 10 focusing on the healthcare industry. He holds several certifications, including IT project management. Carlos currently lives in Pittsburgh, PA, with his wife and two sons. In his free time, he enjoys learning (mostly useless) new skills and is an amateur beekeeper. Elaine Schweitzer Manager, Product Support With over 20 years of experience in sales and service roles at Juvare, Elaine now manages the Juvare Support Center. She knows all the ins and outs of Juvare solutions and actively stays on top of developments to lead the Support Team with a sincere dedication to our clients. Jason Goff Product Support Specialist Tier II Jason has been with Juvare since September 2014, and he has over 15 years of experience providing excellent customer support. Outside of work, Jason enjoys reading, playing board and video games with his family, and binge watching television shows with his wife, usually a full season behind release. Chris McElfresh Product Support Specialist Tier II Chris is a long-time customer service professional with experience in networking, web design, programming and PC hardware. He combines these things with his love for problem solving to approach issues from a thoroughly logical perspective. In his free time, Chris is a musician, artist, gamer, retro game collector and film aficionado. He also dabbles in physics- and graphics-programming from time to time. Matthew Ajoseh Product Support Specialist Matthew joined the team in May 2018 with several years of experience providing exceptional customer support. At work, he strives to be a reliable team player by keeping a positive attitude, maintaining integrity, learning and applying new information, and he desires to exemplify his skills and attributes to benefit each client. In his spare time, Matthew enjoys spending time with family, exercising, reading, and watching action movies and documentaries. Rawle Alexander Product Support Specialist Rusne Ciuprinskiene Product Support Specialist Rusne started with Juvare in May 2021 and is based in Kaunas, Lithuania. Rusne has been working with customer support since 2008. She has a lot of experience in various types of projects and companies – from credit control to healthcare. She has a bachelor’s degree in Psychology and master’s degree in Strategical Leadership (HR). In her free time, Rusne enjoys cycling, travelling, and painting.
