Home > eICS > Community Resources - FAQs > Problems Accessing eICS?


Question

Are you having trouble accessing the eICS site?

Answer

Review these scenarios to identify the cause and resolution that applies to your situation.


CauseResolution

The eICS site address was entered incorrectly.

In your browser's address field, enter: https://eics.juvare.com.

There is a network or organization firewall preventing access. In this case, you will usually see an error message that states your access to the website is blocked.

Contact your organization's IT department and ask them to allow access to the eICS site.

Cookies are disabled for your browser (cookies must be enabled).

In your browser settings, enable the use of cookies. If you need assistance with this, consult your browser's Help.